Phone: 0191 284 3322
Address: 50 Ferrisdale way, Ne3 2se Newcastle upon Tyne
Employee involvement is creating an environment in which people have an impact on decisions and actions that affect their jobs. Apex business insists that Employee involvement is not the goal nor is it a tool, as practiced in many organizations. Rather, it is a management and leadership philosophy about how people are most enabled to contribute to continuous improvement and the on-going success of their work organization
Apex business involves employees from the onset through identifying the needs that an organisation has. Needs assessment can only be achieved when employees are involved and acknowledge the relevance of the exercise. The actual Needs assessment and analysis methods used by Apex Business vary widely based on the organization, its goals, the timeline for the intervention, staffing levels and overall organisational budgetary constraints.
One of the most common needs assessment tools is a survey, either written or online. Apex business uses surveys that are distributed to the employees, managers, customers, and executives alike. These surveys provide an overall view of the extent of needs that currently exist within the organisation as mutually recognised by employees. Designing of these surveys are core to the solutions that are finally gleaned from the exercise.
Apex insists on providing solutions that are based on employee involvement. The best assessment tool is job or task analysis, in which we may observe a job being performed and compare it to job descriptions, manager description, and even the expected output of the job or task. This couples with Benchmarking solutions and best practice standards analysis is one way of comparing the levels of quality of output. Many times a job analysis points directly to areas where the performer has a lack of knowledge or a low confidence level in the task performed and as such requiring change.
Other than just watching in real time tasks being performed, Apex business also takes time to identify competency. Competency identification is another way to assess needs, especially if the organisational processes are being applied for the first time as from scratch. We are able to assist an organisation to create a comprehensive training program for an entire department or family of jobs where no training currently exists.
Employee involvement in this situation becomes very important and cardinal to improvement. Organisation’s Stakeholders, managers, and the people who perform the work are included in identifying competency areas and the skills that fall under those competencies. For example, customer service representatives may have competency areas related to overcoming objections, closing the sale, and making appropriate referrals.
Employee involvement in evaluating the actual operations when they are implemented is vital for future tweaking of operations. It is important to realise that operational measurements are another great tools for needs assessment. Apex business recognises that these measurements may be individual, departmental or even organisational goals, reports, or other data that point to skills gaps, competency, and behavioural factors of individuals, educational and practical requirements. Apex business recognises that in most solutions, an operational measurement may be the most concrete identification of a training need that organisations will ever use to address improvement.