Phone: 0191 284 3322
Address: 50 Ferrisdale way, Ne3 2se Newcastle upon Tyne
Process improvement can be defined as the actual improvement of a process, the efficiency and effectiveness of its inputs and the quality of its outputs. Process Improvement is the proactive task of identifying, analysing and improving upon existing business processes within an organization for optimization and to meet new quotas or standards of quality. It often involves a systematic approach which follows a specific methodology like benchmarking or lean manufacturing, each of which focuses on different areas of improvement and uses different methods to achieve the best results. Processes can either be modified or complemented with sub-processes or even eliminated for the ultimate goal of improvement.
Apex, in a very simplistic form believes that Process improvement involves an actual “improving” of the way a task is completed. Rather than simply managing crises effectively, process improvement involves actually “improving” the functions of the task so that the operation is more efficient and crises are better prevented.
In order to carry out Process improvement, Apex believes that to improve a process, it is first necessary to dissect the causes behind the “crises”. This knowledge is then used to reduce variation within the process and remove “waste” activities, meaning those that contribute no value. Process improvement provides several benefits to the company. It promotes teamwork through a common goal, improves customer service through a reduction in defects, and reduces overhead costs. We believe that Process Improvement must be an ongoing practice and should always be followed up with the analysis of tangible areas of improvement.
When implemented successfully, the results can be measured in the enhancement of product quality, customer satisfaction, customer loyalty, increased productivity, development of the skills of employees, efficiency and increased profit resulting in higher and faster return on investment (ROI). Process improvement should be a key feature of any strategic business process management objective in advancing organisations.